Return Policy

• We accept returns within 7 days of receiving your purchase, but please keep in mind that international shipping can be costly and time-consuming. If you wish to return your item because of personal preference, we recommend reselling it on a second-hand platform like eBay.
• If you still wish to return the product, you will need to cover the shipping expenses and ensure the product is undamaged and in resalable condition upon return. Return packages are the customer's responsibility until we receive them, so we recommend using registered and traceable services.
• If there is any damage, incorrect item, or loss during shipping, please contact us within 7 days of receiving your purchase, and we will arrange for a return and refund.

To initiate a return:

1. Please contact us via the Contact Page or email us at info@lanseichina.com with your order number and reason for return.
2. We will provide you with further instructions on how to return your purchase.

Upon dispute, we reserve the right to make the final decision on all returns cases.

Refunds:

1. Refunds will be issued to the original payment method, but please note that the original shipping fee and taxes/duties of your order will not be refunded.
2. Processing your refund can take up to 5 business days.

Thank you for your support of our business. We hope that you will enjoy your purchase for many years to come.

Warmly,

Lansei & friends